Last Updated: Feb 1, 2025
At TAXIWALAS, we aim to offer flexibility and transparency regarding booking cancellations, refunds, and payment modes. This policy outlines applicable terms based on both Online and Offline (Cash to Driver) payments.
Online Payments: UPI, Credit/Debit Card, Wallets, Net Banking
Offline Payments: Direct Cash Payment to the Driver
Cancel before driver assignment → 
Full refund
Cancel after driver assigned or en route → 
Cancellation fee may apply
Cancel after driver arrives at pickup point → 
No refund
Cancel before driver assignment → No charge
Cancel after driver is en route or arrives → Cancellation fee will be added to your next ride or payable in-app before rebooking
If we cancel the ride due to driver unavailability, app issues, or operational reasons:
Online payment → Full refund
Offline payment → No charges apply
Cancel at least 1 hour before ride time → Full refund
Cancel under 1 hour → Up to 50% cancellation fee
Cancel at least 1 hour before ride time → No charges
Cancel under 1 hour → Cancellation fee added to app or future booking
A “No-Show” occurs when the rider is unreachable or absent 10 minutes after driver arrival.
Online Payment → No refund
Offline Payment → No-show fee added to your next ride (must be cleared before next booking)
Online Payments: Refunds will be processed within 5–7 business days. But may get credited with 7-14 business working days, as per Bank Policies.
Offline Payments: No refund applicable as no advance was collected
If a cancellation or no-show penalty applies but you haven’t paid online:
The system will temporarily block new bookings until the pending fee is paid in the app or at your next ride.
In case of force majeure (e.g., flood, strikes, etc.), refunds and penalties may be waived at our discretion.
For help with cancellations, refunds, or payment queries:
Email: info@taxiwalas.com
Contact Form: https://taxiwalas.com/contact
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